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December 2005: Are you popular?, CRM critical succ...

http://www.e-crm.co.uk/newsletters/e-crm-2005-12-d...

Customer Relationship Management is not a 'fad' it is a business philosophy that helps to increase revenue, reduce costs and to build and retain a loyal customer base.

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November 2007: Are you a hunter or a farmer?

http://www.e-crm.co.uk/newsletters/e-crm-2007-11-n...

You want your customers, potential customers, distributors, professional contacts, staff, distributors, the media, and other third parties who might be advocates for you to know as much about your pro...

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June 2005: Customer Machine, SEPOS

http://www.e-crm.co.uk/newsletters/e-crm-2005-6-ju...

Customer Relationship Management (CRM) is a philosophy, not just a technology. By understanding our customers' needs we build better relationships and increase revenue and profit.

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November 2005: Keeping customers loyal, ECommerce ...

http://www.e-crm.co.uk/newsletters/e-crm-2005-11-n...

Planning an ECommerce website is like building a house – architecture and budget need to be agreed before the decoration.

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August 2005: Pay per Click, Selecting a CRM soluti...

http://www.e-crm.co.uk/newsletters/e-crm-2005-8-au...

Advertising your services or products on the Internet is both extremely effective and extremely competitive. There are several ways to go about attracting traffic to your website. Pay-Per-Click is one...

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July 2007: Commercial benefits of the internet and...

http://www.e-crm.co.uk/newsletters/e-crm-2007-7-ju...

The internet and world wide web [www] are acknowledged as a highly cost-effective and flexible business tool, but research by Dynamic Markets for internet service provider UK Online found that small c...

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